Shipping policy
Shipping Policy
Last updated: 3 August 2026
This Shipping Policy applies to orders placed directly through the BD Eye Boutique website. Orders placed through third-party marketplaces are also subject to the delivery terms displayed on the relevant marketplace.
Where we deliver
BD Eye Boutique delivers within the United Kingdom and to many international destinations, including the United States, New Zealand and countries within Europe.
The countries currently available for delivery will be displayed at checkout. Delivery may occasionally be unavailable to particular countries or regions because of carrier restrictions, customs requirements, sanctions, service suspensions or circumstances outside our reasonable control.
If your country is not available at checkout, please contact info@bdeye.boutique before placing an order. We may be able to provide an individual delivery quotation, but we cannot guarantee delivery to every destination.
Order processing
We aim to prepare and dispatch orders within two working days after payment has been successfully received.
Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.
International orders may take slightly longer to prepare because customs information and documentation must be completed.
If an unexpected issue prevents us from dispatching your order within the expected timeframe, we will contact you using the details supplied with your order.
Delivery services and charges
Available delivery options and their prices are displayed at checkout before payment is taken.
Orders are normally sent using Royal Mail or another appropriate delivery provider. The service used may depend on the order’s value, size, weight and destination.
Higher-value orders may require tracking, a signature or another form of delivery confirmation. We may upgrade an order to a more secure service at our discretion without charging the customer an additional amount.
Estimated delivery times
After dispatch, estimated delivery times are generally:
- UK delivery: 2–4 working days
- European delivery: 5–12 working days
- United States delivery: 7–15 working days
- New Zealand and other international destinations: 7–20 working days
More specific estimates may be displayed at checkout.
Delivery times are estimates rather than guaranteed arrival dates unless the selected service is expressly described as guaranteed. International orders can be delayed by customs inspections, local delivery networks, adverse weather, industrial action, seasonal demand or transport disruption.
Unless a different delivery period has been agreed with you, UK consumer orders will be delivered without undue delay and no later than 30 days after the order is accepted.
Customs duties, tariffs and import taxes
International orders may be subject to customs duties, tariffs, import VAT, sales tax, goods and services tax, carrier handling charges or other fees imposed by the destination country.
The treatment of these charges will be clearly indicated at checkout where possible:
- If duties and import taxes are collected at checkout or expressly stated as included in the delivery charge, BD Eye Boutique will arrange payment through the applicable delivery service.
- If duties and import taxes are not collected or stated as included, the order will normally be sent on a Delivered Duties Unpaid basis. The recipient will be responsible for paying any charges imposed by customs or the local delivery provider before or after delivery.
Customs rules and charges are determined by the destination authorities and may change without notice. Any amount calculated at checkout is based on the information available at the time of purchase. Customs authorities may assess a different amount.
BD Eye Boutique cannot falsify an order’s value, describe a commercial purchase as a gift or provide inaccurate customs information.
Orders delivered to the United States
United States customs rules currently apply duties and import charges to most imported goods regardless of their value.
Where available, United States orders will be sent using a duties-paid delivery service. Applicable duties and handling costs will either be shown separately at checkout or incorporated into the delivery charge. This is intended to prevent the recipient from receiving an unexpected customs charge at delivery.
Customs authorities retain the right to reassess a shipment where its classification, origin or declared information is disputed.
Refused customs charges
If an order is sent on a Delivered Duties Unpaid basis and the recipient refuses to pay the applicable customs or carrier charges, the parcel may be abandoned, destroyed or returned to BD Eye Boutique.
If it is returned, any refund will be considered after the parcel has been received by us. We may deduct costs that we cannot recover, including return postage and customs or carrier charges, to the extent permitted by applicable consumer law.
Original customs duties, import taxes and carrier fees are not always recoverable from the destination authorities. Any request for their repayment may need to be made directly to the relevant customs authority.
Dispatch confirmation and tracking
We will send a dispatch confirmation to the email address supplied with your order. Where tracking or delivery confirmation is available, the relevant information will be included.
Please allow sufficient time for the delivery provider to activate tracking information.
Incorrect or incomplete addresses
Customers are responsible for checking that the delivery address supplied at checkout is complete and accurate.
If you notice an error, contact info@bdeye.boutique as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
If an order is returned because an incorrect or incomplete address was supplied, we will contact you. Additional delivery charges may apply before the order can be sent again. This does not affect your statutory rights where the addressing error was made by us.
Delayed or missing orders
If your order has not arrived within its estimated delivery period, please:
- Check the tracking information, where provided.
- Check whether the delivery provider has left the parcel in a safe place, with a neighbour or at a collection point.
- Contact info@bdeye.boutique with your name and order number.
Please do not make a claim directly against the delivery provider unless we ask you to do so. Where BD Eye Boutique arranged the delivery, we will investigate missing or incorrectly delivered orders with the provider.
Where an order is confirmed as lost, we will provide an appropriate replacement or refund in accordance with applicable consumer law.
Orders arriving damaged
Please contact info@bdeye.boutique as soon as reasonably possible if an order arrives damaged.
Include your order number, a description of the damage and, where possible, clear photographs of:
- The item
- Its internal packaging
- The external parcel
- The delivery label
Please retain the item and packaging while we investigate. Your legal rights are not affected if photographs or packaging are unavailable.
Separate orders and combined delivery
Where practical, we may combine multiple orders placed by the same customer into one parcel. We may also divide an order into more than one parcel where this is necessary for safe delivery.
If an order is divided, you will not be charged additional delivery costs unless this was agreed before payment.
Returns and cancellations
Information about changing your mind, cancelling an order, returning an item or reporting a faulty or incorrectly described product is contained in our Returns and Refund Policy.
Nothing in this Shipping Policy limits or excludes rights provided by applicable consumer law.
Contact us
For questions about an order or this Shipping Policy, contact:
BD Eye Boutique
Email: info@bdeye.boutique
Website: www.bdeye.boutique